Customer help

tkpk help

The TKPK customer help team runs 24/7 in English and Bengali. Live chat is the fastest channel for anything time-sensitive — deposits, withdrawals, account locks, bonus questions. Email handles non-urgent matters where a written record is useful.

Quick contact options

Live chat

Bottom-right bubble on every screen. Average response under 3 minutes during business hours, 5 minutes overnight.

Email

For non-urgent matters with a written record. Replies within 4 hours during Bangladesh business hours.

tkpk contact number

Phone support for VIP members at Diamond and Royal tiers. Standard accounts use chat or email.

Working hours & languages

Live chat runs 24/7. The team scales up during Bangladesh business hours (9am–9pm BD time) — that's when most queries land and response times are fastest. The overnight shift covers everything but with smaller capacity, so non-urgent questions are better saved for the morning.

Bengali and English are both first-class languages — Bengali tickets receive Bengali replies that read fluently, not machine-translation hallmarks. The team also covers Hindi for cross-South-Asia compliance queries, but the standard languages for Bangladesh are the first two.

Response times

  • Live chat (business hours) — under 3 minutes typical, 5 minutes during peak.
  • Live chat (overnight) — 5–8 minutes typical.
  • Email — 4 hours during business, into the next morning overnight.
  • Phone (VIP) — direct line, immediate.

Common issues that resolve fastest

  • Deposit not appearing — open chat with the transaction reference. Most reconcile within 5–10 minutes via auto-tooling.
  • Forgot password — use the reset link on /login.html first; only contact support if the email/SMS doesn't arrive.
  • KYC document rejected — most often glare on the ID card. Support tells you exactly what to fix.
  • Withdrawal stuck — chat with the withdrawal reference. Manual review queue clears within posted windows.

FAQ

Yes — live chat runs around the clock. Capacity is reduced overnight (midnight to 6am Bangladesh time), so response times stretch from 3 minutes to 5–8 minutes. The team is real, not a bot.

Yes — fully fluent Bengali support. Open chat in Bengali; you'll get a Bengali reply. The interface itself is also fully Bengali — no need to switch languages mid-conversation.

4 hours during Bangladesh business hours (9am–9pm BD time). Overnight emails get answered the following morning.